COVID-19 SAFETY INFORMATION

COVID-19

Welcoming you back safely

  • We offer a minimal contact check in and check out, with check in forms ready for signature on arrival or emailed to you on your arrival date and filled in online. Final bills are emailed on the morning of departure and payment is taken over the phone or contactless card transaction.  
  • We will be available to direct you to your room, where your keys (freshly sanitised) will be waiting for you, whilst keeping a distance that you are comfortable with. Other than the person you have chosen to travel with you will be expected to keep 2 metres apart from all other guests or staff.
  • We possess an ozone machine that will be used in each room after a guest checks out and before the next guest checks in. In peer reviewed government studies o3 gas has been shown as able to reduce the presence of virus particles by over 99.99% on both hard and soft surfaces; this includes tables, carpets, curtains, sheets, pillows, walls and everything else inside your room.
  • We have held a 5-star hygiene rating since opening in 2002 and always adhere to the highest standards of cleanliness and hygiene. 
  • Additional procedures will be in place around staff scheduling to ensure team are also not spending prolonged periods of time in close contact with each other, again reducing the risk of group transmission within the house. 
  • Many common-sense changes have also been made within the house such as doors being left open, increased training and awareness on hand washing and personal hygiene.
  • There are no air circulation systems within the hotel which would aid the dispersal of airborne viral particles.
  • We use a sanitiser accredited to BS EN 1276 and BS EN 13697 standard; the product is more than capable of killing enveloped viruses within a limited contact time of less than 30 seconds. 
  • This product is currently being used for all cleaning throughout the house, tables, floors, and each and every other surface you can think of. In addition, we use this product regularly throughout the day on all high use touch points within the house, door handles, light switches etc. Each room is cleaned, and therefore sanitised with this product.
  • All linen within the house is professionally washed at very high temperatures with a sanitising product to ensure viruses are eliminated.
If you do have any further questions, please feel free to get in contact.
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